Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off

Common Returns Questions

How do I return items?

Begin by entering your email above. You will then receive step-by-step instructions and a shipping label via email.

What if I want to exchange my item(s) for something else?

In many cases, we offer an Instant Refund Voucher! This is like a temporary gift card that you can use immediately after processing your return. There's no need to wait until your item gets back to us to find something new! 

Once your return is initiated, we will issue the temporary voucher equal to the value of your return.

What if I don't use my Instant Return Voucher?

Not to worry! Once we receive your returned item(s), we will refund the balance of your instant voucher to the original payment method. If you did not use any of the voucher, you will receive a full refund equal to the amount of the return.

What items are returnable?

  • Please note the return window on each product page.

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 72 hours.

Need further assistance?

- We want to help! Please email customercare@lisarobertson.com

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